Support
Need help with The Pedal Collaborative? Email us at hello@thepedalcollaborative.com and include the email address on your account so we can find it.
New to TPC? The User Guide walks through every part of the app.
I can't sign in
Tap Forgot password on the sign-in screen and we’ll email you a link to set a new one. If the email doesn’t arrive, check your spam folder, then write to us at hello@thepedalcollaborative.com.
How do I delete my account?
In the app, go to Profile and tap Delete Account. Your profile and collection are removed from our servers within 30 days. See the Privacy Policy for details.
How do I manage or cancel TPC Pro?
TPC Pro is billed through Apple. On your iPhone, open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
I paid for Pro but the app doesn't show it
Open the upgrade screen in the app and tap Restore purchase, signed in to the same Apple ID you paid with. If Pro still doesn’t appear, email us at hello@thepedalcollaborative.com.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
How many pedals can I scan?
Free accounts get 10 scans a month, and the count resets each month. TPC Pro removes the monthly limit. You can always add a pedal by searching for it instead.
Scan picked the wrong pedal
Scanning suggests a match from your photo, so always check the brand and model before saving. Pedals without a printed model name, or with text on a screen, are harder to recognize. Search for the pedal by name instead.
Where do the market values come from?
They’re estimates based on real listings from other sellers. They’re a guide to what your gear is worth, not an appraisal.